Refund policy
At KoffeeLoop, we want you to love your gear almost as much as you love your coffee. If something isn’t right with your order, let us know and we’ll do our best to make it right.
When We Offer Refunds
We offer refunds for:
- Wrong items — You received something different from what you ordered.
- Damaged items — Your product arrived damaged.
- Defective items — Your product has a manufacturing defect.
Refund requests must be submitted within 30 days of your purchase date.
How to Request a Refund
Send us an email at thereemgroupllc@gmail.com with:
- Your order number
- A brief description of the issue
- Photos of the item, if it arrived damaged or defective
Once we receive your request, we'll review it and get back to you with the next steps.
A Quick Note
Because our products are made for real humans who actually use them, normal wear and tear, accidental damage, or issues caused by improper care may not qualify for a refund.
For the best long-term results, please follow the washing and care instructions provided with your purchase. Treat your KoffeeLoop gear well and it'll keep bringing the caffeine-fueled vibes.
Policy Updates
We may update this Refund Policy from time to time. The latest version posted on our website will always be the current version.
Questions? We're happy to help. Reach out to thereemgroupllc@gmail.com and we'll take a look.
Koffee in. Chaos out.